Privacy

Privacy Policy

Fundspring helps nonprofit teams manage funding work. This policy explains what we collect, how we use it, and the choices you have.

Effective July 5, 2026. This page gives a practical overview of Fundspring's privacy practices. It is intended to be readable, not exhaustive.

Who this applies to

This policy applies to Fundspring websites, accounts, and product features, including the grant discovery workspace, charity profiles, project workflows, foundation matching, document tools, billing, onboarding, and support.

Information we collect

Account information

Name, email address, password-related account data, two-factor authentication status, profile details, role, permissions, and login activity.

Organization information

Charity name, mission, EIN or registration details when provided, location, website, phone number, team members, invitations, and workspace settings.

Workspace content

Projects, funding needs, budgets, target populations, notes, reminders, match decisions, foundation relationships, uploaded files, and generated drafts.

Usage and device information

Pages and features used, browser type, IP address, timestamps, session activity, error logs, security events, cookies, and similar technical information.

How we use information

To create and manage accounts, organizations, roles, permissions, and security settings.
To operate the Fundspring workspace, including project tracking, funder discovery, matching, reminders, exports, and document workflows.
To personalize results and help nonprofit teams find more relevant foundations, grants, and next steps.
To provide onboarding, walkthroughs, support, billing, account notices, and service updates.
To prevent abuse, protect accounts, troubleshoot issues, improve reliability, and understand which features are useful.
To comply with legal, financial, tax, security, and operational obligations.

AI-assisted features

Fundspring uses AI-assisted features to search, compare, summarize, rank, and draft funding-related content. These features may process the project details, organization information, foundation data, notes, files, and prompts your team provides.

AI output can be helpful, but it may be incomplete or inaccurate. Your team is responsible for reviewing generated drafts, funder recommendations, and any information submitted outside Fundspring.

How we share information

We do not sell your personal information. We share information only when needed to run Fundspring, support your account, process payments, use infrastructure and AI providers, comply with law, protect rights and safety, or complete a business transaction such as a merger or acquisition.

Service providers may include hosting, email, analytics, payments, security, customer support, and AI infrastructure providers. They are expected to handle information only for the services they provide to Fundspring.

Billing and payments

Payment processing is handled by our payment provider. Fundspring may receive billing status, customer identifiers, invoice records, subscription details, and payment-related metadata, but we do not store full card numbers in the Fundspring application.

Cookies and analytics

We use essential cookies to keep users signed in, protect accounts, and remember preferences. With your permission, we also use PostHog to measure page visits, signup progress, and product usage so we can improve Fundspring. We do not send form contents, passwords, authentication codes, or payment details to PostHog.

Optional analytics remain disabled unless you allow them. You can withdraw or grant that permission at any time on this device.

Security

We use practical safeguards designed to protect account and organization information, including authentication controls, two-factor authentication, permission checks, encryption where appropriate, logging, and limited access to production systems. No online service can guarantee perfect security, so please use a strong password, keep 2FA enabled, and contact us if something looks wrong.

Retention

We keep information for as long as needed to provide Fundspring, support your organization, maintain security, comply with legal or financial obligations, resolve disputes, and improve the service. Some records, such as billing, audit, or security logs, may be retained after an account is closed when necessary.

Your choices

You can update account and organization information in the product where available.
You can ask us to help access, correct, export, or delete certain information.
You can unsubscribe from non-essential communications when that option is provided.
You can close your account or request help removing a team member from an organization.

Children's privacy

Fundspring is built for nonprofit teams and is not intended for children. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy as Fundspring evolves. If changes are material, we will take reasonable steps to notify users, such as updating this page, sending an email, or showing an in-product notice.

Contact

For privacy questions, account requests, or security concerns, contact Fundspring at support@thefundspring.com.